Safety, Shipping Service | In the face of COVID-19, we remain committed to you. | Here's How >>

COVID-19

In these uncertain times, the team at Prime Auto Parts has been working hard to adapt to the ever-evolving circumstances surrounding the COVID-19 pandemic so we can protect the health of our customers and employees and uphold our commitment to you and our fellow drivers across the U.S. Whatever challenges we face, we remain dedicated to providing the parts and resources our customers need as quickly as possible

TAKING CARE OF YOUR VEHICLE – SHIPPING UPDATE

All shipping carriers are experiencing unprecedented demand, which may cause 1- to 2-day delays. We apologize for any inconvenience. We’re doing everything we can to provide updates as they develop.

With the ever-evolving circumstances surrounding COVID-19, please keep in mind that this can change. Any updates will be posted here

TAKING CARE OF OUR CUSTOMERS – CALL CENTER UPDATES

Just like many of you, our customer service team is adjusting to a work-at-home environment and pivoting daily to adapt with the change. In doing our part to keep employees safe, all Order Status, Returns, and Warranty Claim support will be handled digitally, with our team reachable at support@primeautopartsusa.com. To expedite the process, please include the following in your email:

We are currently experiencing a high volume of inquiries and appreciate your patience. All customers can expect a response within 48-72 hours. We are working quickly to reduce wait times, and appreciate your patience and understanding!

TAKING CARE OF OUR EMPLOYEES – SAFETY PROCEDURES

The health and safety of our employees and customers are of the utmost priority. Accordingly, a number of measures have been put in place, some of which include suspending all company travel, asking all employees who are able to work from home to do so, and providing flexible work schedules if they have a child or someone they need to take care of.

All of our distribution centers (DCs) have implemented numerous measures to ensure the safety of our employees, including, but not limited to:

  • Providing employees with masks
  • Increasing frequency of facility cleaning and sanitization
  • Prohibiting all non-essential visitors
  • Resetting breakroom layouts to allow for social distancing

Thank you for your patience and continued support. Stay safe, everyone. We will all get through this and come out stronger than ever.